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Advanced CTI (Computer Telephony
Integration) provides extension status for
all users (see who is busy/free/in a meeting
etc).
Fully integrated unified messaging
ensures that all forms of messages (voicemails,
emails etc) can all be managed from one
location.
Tight Integration with Microsoft
Exchange Server – one directory for all
contacts, see who is calling from your computer
or phone screen, dial from any computer
application.
Display of missed calls, dialed
calls and answered calls
CLI alpha tagging (displays the
names of known contacts on the phone or
computer screen)
DDI alpha tagging (system tells
you why they called you i.e. support, sales)
Ensure that incoming calls are
handled efficiently and professionally by
your receptionist using the Office 45 Screen-based
Operator console and the 1560 computer-based
operator console.
Call centre options ensure that calls
are distributed evenly and to the correct
agent.
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