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Glossary

Our Glossary is designed to disseminate the technical terms that you will come across when looking to procure a new telephone system or related service. This tool will enable you to consider key points before making a decision on which products to purchase.

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Internet Service Providers (ISPs)
An Internet service provider maintains a server that is directly connected to the Internet. You must connect through a service provider unless you are directly connected to the Internet. Connecting to a service provider entails calling the provider and setting up a PPP account

IP – Internet Protocol
The signaling standard used to transmit data across the Internet and LANs. IP uses packet switching techniques to send data in small chunks (packets)

IP Phones
IP phones/handsets generally offer all the powerful performance features that you get with other types of desktop phones, whilst allowing you to benefit from all the advantages of tapping into an IP-based solution. IP phones are an efficient tool for demanding individual users who are often on the move.

IP Telephony
The use of IP signalling methods to send voice traffic across a data network. Voice signals are broken down into packets and reassembled at the receiving end. Eliminates the need for separate voice and data networks by converging all traffic on one network.

IP Gateway /VoIP Gateway
A gateway for an existing telephone system, which converts normal circuit switched telephony traffic into IP for transmission over a data network, such as a private data network between two sites

Intranet
A private network inside a company or organization that uses the same kinds of software that you would find on the public Internet, but which is only for internal use.

ISDN 2
ISDN2 is a digital solution that gives you voice, data and fast access to the Internet for two to eight users. The connection offers speeds up to twice as fast as an analogue modem when the two channels are combined. One of the major benefits of ISDN is its compatibility with most of today’s existing telephone/communications infrastructures which allows businesses to benefit from simultaneous use of the telephone and Internet at the same time. Charges for ISDN are based on line rental and levels of usage, there are a range of suppliers to choose from all with varying price tariffs.

ISDN 30
ISDN30 is a sophisticated digital solution which enhances your voice, data and Internet access for between eight to thirty users. The connection offers speeds up to twice as fast as an analogue modem. ISDN30 offers clear, secure digital line of voice traffic and can be used to send data over a secure connection to other PCs. Charges for ISDN are based on line rental and levels of usage, there are a range of suppliers to choose from all with varying price tariffs.

IVR – Interactive Voice Response
IVR systems automate routine transactions, such as requests for literature or information by using voice recognition or pone keypad operations.