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Glossary

Our Glossaryis designed to disseminate the technical terms that you will come across when looking to procure a new telephone system or related service. This tool will enable you to consider key points before making a decision on which products to purchase.

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Open Source Software
Open Source Software is software for which the underlying programming is available to the users so that they may read it, make changes to it, and build new versions of the software to incorporate those changes. There are many types of Open Source Software, mainly differing in the licensing term under which (altered) copies of the source code may (or must) be redistributed.

Operator Console
The Telephone Operator connects callers, handles message, locates staff, dials destinations and welcomes visitor to reception. These tasks can be performed effortlessly with the introduction of Operator Console hardware. It is easy to use, with an easy to learn graphical user interface with icons, extensive and flexible name directories and a range of message facilities. Operator Console allows your telephone operator to combine call handling with other office applications.

Outside Exchange Lines
Your telephone system lines will be connected to local exchange, the quantity of outside exchange lines needed is dependent upon your specific requirements and the number of users within your office. These lines could be digital i.e ISDN 2, ISDN 30 or analogue. It is best to discuss this with your chosen supplier as it is possible that they can also help you ensure that all your existing lines are working cost effectively.