| Packet Switching |
| The method used to move data
and voice around a network. In packet switching,
all the data is broken up into chunks – each
chunk has the address of where it came from and
where it is going. This enables chunks of data
from many different sources to commingle on the
same lines and be sorted and directed along
different routes by special machines along the
way. In this way many people can use the same
lines at the same time.
|
| Point of
Presence |
| A Point of Presence usually
means a city or location where a network can be
connected to, often with dial up phone lines.
|
| PC-based Operator
Console |
| The Telephone Operator
connects callers, handles message, locate staff,
dials destinations and welcomes visitor to
reception. These tasks can be performed
effortlessly with the introduction of PC-based
Operator Console software. It is easy to use,
with an easy to learn graphical user interface
with icons, extensive and flexible name
directories and a range of message facilities.
Operator Console allows your telephone operator
to combine call handling with other office
applications.
|
| Portal |
| Usually used as a marketing
term to describe a web site that is or is
intended to be the first place people see when
they are using the Web. Typically, a Portal site
has a catalogue of web sites, a search engine or
both. A Portal site may also offer Email and
other services to entice people to use that site
as their main “point of entry” to the web.
|
| Predictive
Dialing |
| A third party CTI application,
predictive dialing removes all dialing
responsibilities from an agent. Once a call has
been completed the software automatically dials
the next number on the agent’s call list.
|
| PSTN – Public Switched
Telephone Network |
| The regular, old fashioned
telephone system.
|
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