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Glossary

Our Glossary is designed to disseminate the technical terms that you will come across when looking to procure a new telephone system or related service. This tool will enable you to consider key points before making a decision on which products to purchase.

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Unified Messaging
Unified Messaging provides you with the facility to handle all you messages (Email, Voice & Fax) through one centralised mailbox. All message types can be viewed, replied to, saved or deleted in the same inbox using a familiar message management system such as Microsoft Outlook or Lotus Notes. Your companys contacts and all communications with them, whether by telephone, fax, direct e-mail, website response or personal visit, are integrated into one record which is immediately available, and can even be presented to you automatically.

UPS – Uninterrupted Power Supply
A UPS will protect your IT and comms when the power has failed or if there is a dip or temporary drop out, but in most cases that’s all it is designed to do. Unless there are other protection devices fitted to the UPS then it won’t protect against surges or from damage that can be caused by harmonic distortion on the LV network.